FAQ

Frequently Asked Questions

What is Raised on Dirt Co.?

Raised on Dirt Co. is an apparel brand built for the kids and families raised at the track. Our pieces are inspired by long nights under the lights, early mornings in the pits, and a life most people don’t understand — but we’re proud to call home.

What kind of products do you sell?

We create apparel for kids and families who live the track life. Our pieces are made to be worn hard, washed often, and passed down — just like the memories that come with them.

Shipping

How long does it take to process an order?

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

During new drops, sales, or busy seasons, processing times may be slightly longer. We appreciate your patience.

How long does shipping take?

Once your order ships, delivery times depend on the shipping method selected at checkout.

Estimated delivery times (after processing):

Standard Shipping: 3–7 business days
Expedited Shipping: Varies by carrier and location

Delivery times are estimates and may be affected by carrier delays, weather, or peak shipping seasons.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and selected shipping method.

Do you provide tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package.

Where do you ship?

At this time, we ship within the United States only.

What if I entered the wrong shipping address?

Please double-check your address before placing your order. Raised on Dirt Co. is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error right away, contact us as soon as possible at RaisedonDirtCo@gmail.com — we’ll do our best to help if the order hasn’t shipped yet.

What if my package is delayed or marked as delivered but I didn’t receive it?

Once a package is in the hands of the carrier, delivery issues are outside of our control. If your package is delayed or marked as delivered but not received, please contact the carrier directly.

If you need help figuring out next steps, feel free to reach out — we’re happy to assist where we can.

Returns & Exchanges

Do you accept returns?

Yes. We accept returns on unworn, unwashed items in original condition within 14 days of delivery.

Items showing signs of wear, washing, or damage are not eligible for return.

How do I start a return?

To start a return, please contact us at:
📧 RaisedonDirtCo@gmail.com

Include your order number and reason for return, and we’ll provide next steps.

Are return shipping costs covered?

At this time, customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Original shipping charges are non-refundable.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you need a different size or item, we recommend returning your original purchase and placing a new order.